All Runaway Rosy jewellery is handmade to order in our Melbourne studio. Please allow 5β7 business days for your jewellery to be made and prepared for shipping.
Production times are separate from Australia Post delivery times. During busy periods, such as Mother's Day and Christmas, production may take a little longer. Any significant delays will be communicated to you.
We ship Australia-wide using Australia Post.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Post (Tracked Parcel) | 5β10 business days | $7 |
| Express Post (Tracked Parcel) | 1β4 business days | $10 |
Delivery estimates are provided as a guide and may vary depending on your location, Australia Post's delivery network and other circumstances.
Please note: Express Post refers to the delivery service provided by Australia Post. It does not include priority production or rush processing. Our standard 5β7 business day production time still applies.
Express Post does not guarantee next-business-day delivery to all locations.
We deliver to residential addresses, business addresses and PO Boxes within Australia, subject to Australia Post's delivery requirements.
Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number.
Tracking information may take up to 24 hours to appear or update.
While we take care when packaging and sending your jewellery, delivery delays or problems can occasionally occur.
If your parcel is delayed, missing or arrives damaged, please contact me at hello@runawayrosy.com.au with your order number so I can help investigate the issue with Australia Post.
If your jewellery arrives damaged, please include clear photographs of the jewellery and packaging where possible, and keep the packaging until the issue has been assessed.
We will work with you to resolve delivery issues and provide any remedies required under Australian Consumer Law.
Runaway Rosy ships to selected international destinations using Australia Post or DHL, depending on the destination and available shipping services.
International shipping availability, services and charges are confirmed at checkout.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard International (Tracked Parcel) | Approximately 3β5 weeks | From $20 |
| Express International (Tracked Parcel) | Approximately 1β3 weeks | From $50 |
These are estimated delivery timeframes only. Actual delivery times may vary depending on the destination, customs processing, local postal services and other circumstances.
International delivery estimates do not include our standard 5β7 business day production time.
If your international parcel is delayed, missing or arrives damaged, please contact me at hello@runawayrosy.com.au so I can assist with investigating the issue.
International orders may be subject to customs duties, import taxes and other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in our product prices or shipping fees and are the customer's responsibility.
Customs clearance procedures may also cause delivery delays outside our control.
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law or other applicable laws.
